Returns & Delivery

1. Delivery Information

1.1 Shipping Options

We offer reliable delivery services throughout the United Kingdom. Our shipping options include:

1.2 Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. You will receive an email confirmation once your order has been processed and dispatched.

1.3 Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through our courier's website.

1.4 Delivery Areas

We currently deliver to all addresses within the United Kingdom. For international shipping inquiries, please contact our customer service team.

1.5 Delivery Restrictions

Due to the size and weight of some of our products (such as school furniture and interactive whiteboards), delivery to certain locations may require special arrangements. Our customer service team will contact you if additional information is needed.

2. Returns Policy

2.1 Return Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items within 30 days of delivery for a full refund or exchange, subject to the conditions below.

2.2 Conditions for Returns

To be eligible for a return, your item must meet the following criteria:

• Returned within 30 days of delivery date
• In its original condition and packaging
• Unused and in resalable condition
• With all original tags, labels, and accessories included
• Accompanied by the original invoice or proof of purchase

2.3 Items That Cannot Be Returned

The following items are not eligible for return unless they are defective or damaged upon arrival:

• Custom-made or made-to-order furniture
• Items that have been assembled or installed
• Items that show signs of wear, damage, or misuse
• Digital products or software
• Items purchased during clearance or final sale promotions

2.4 Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@futuremoonltd.site or call +44 7782 281671 to request a Return Authorization Number (RAN).
2. Package the Item: Securely package the item in its original packaging with all accessories and documentation.
3. Include Documentation: Attach a copy of your invoice and write the RAN clearly on the outside of the package.
4. Ship the Item: Send the package to our returns address (provided in your RAN email).
5. Track Your Return: Keep the shipping receipt and tracking information for your records.

2.5 Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid return shipping label.

2.6 Refund Processing

Once we receive your returned item and verify that it meets our return conditions, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that it may take an additional 3-5 business days for the refund to appear in your account, depending on your bank or credit card issuer.

3. Damaged or Defective Items

3.1 Reporting Damage

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We recommend taking photos of the damage and the packaging for our records.

3.2 Resolution Options

For damaged or defective items, we offer the following options:

• Replacement: We will send a replacement item at no additional cost to you.
• Repair: For items that can be repaired, we will arrange for repair services.
• Refund: If replacement or repair is not possible, we will issue a full refund.

3.3 Return Shipping for Damaged Items

We will provide a prepaid return shipping label for damaged or defective items. You will not be responsible for return shipping costs in these cases.

4. Cancellations

4.1 Before Dispatch

You may cancel your order at any time before it has been dispatched. To cancel an order, please contact us immediately with your order number.

4.2 After Dispatch

If your order has already been dispatched, you cannot cancel it. However, you may return the item(s) once received, following our standard return policy.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow our return process and place a new order for the desired item. Once we receive the returned item, we will process a refund for the original purchase.

6. Warranty Information

Many of our products come with manufacturer warranties ranging from 1 to 5 years, depending on the item. Warranty details are provided with each product. For warranty claims, please contact us with your order number and details of the issue.

7. Contact Information

For any questions regarding delivery, returns, or exchanges, please contact our customer service team:

• Email: info@futuremoonltd.site
• Phone: +44 7782 281671
• Address: 3 Merridale Road, Southampton, SO19 7AB, United Kingdom
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT)

8. Updates to This Policy

We reserve the right to update this Returns & Delivery policy at any time. Any changes will be posted on this page with a new effective date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.

Last Updated: January 15, 2026